Store Policy
Some of our products may be without instruction paper, please consider it before your purchase.
Customers can place order as below:
--Online pay and bring your order status.
(we only support pick up in store service for online order at the moment. Any update please refer to our website inform.)
--Email to
-- Call 647-367-1866.
--Facebook massager: Wetrans Building Supplies
Our regular service policy as below. If you need extra service after sales: Kindly email us and describe your question, our customer service will help you by email at first..
【Pick-up】
Please pick up the goods within 7 days from Receipt day or after receiving the notification information. If more than 7 days, our company will charge the storage fee according to 1% of the total amount of the product.
【Return& Change】
Refund & Exchange within 30 days.NO RECEIPT-NO REFUND NO EXCHANGE. Final Sale, Discontinued, Special Order(Damaged Tile, Pieces Tile, Paints, Mixed Compound and Any Customized Products are NOT RETURNABLE or EXCHANGEABLE.
Please inspect all products before leaving our store or the delivery driver leaves places. Please make sure you're enough experienced in installation,Wetrans is not responsible of any wrong installation.
Returns for Big and Heavey items are subject to a 15% restocking fee. Such as Shower doors, shower panels, vanities& bathtubs,Tile, Flooring and so on.
Some special flooring brand will charge 30% restocking fee, which is following Factory's policy.
Final Sale Items:
● Open Package(for example: Pieces Tile...…)
● Damaged & Used Items
● Spruce
● All Paints(tinted/non-tinted)
● Compound
● Sales & Clearance
● Special orders
● Cut to length or modified products
● All liquid, fluid, and paste materials that might have a change of frozen will be FINAL SALE.
Wetrans Building Supplies reserves the right to refuse a return or exchange at any time.
【Cancellations】
Cancellations may also be subject to a 15% restocking fee. Special Orders Items May be exchanged at our discretion.
