| Return & Exchange FAQ |
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| 1. What is basic requirement of Return or Exchange Process? |
| No Receipt No Refund and Exchange. |
| Receipt should be within 30 days |
| Mark which Items are you going to Return or Exchange |
| Check---All goods in a clean and good condition . |
| Check---Good original package should be a must. |
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| 2. Any chance to return or exchange my Shower Door ? |
| Basically follow our store policy. Any special please send email and describe your question at first, customer service will response you. |
| 15% Restocking fee should be a must. |
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| 3. Any chance to waive 15% Restocking fee? |
| Mostly we can waive it for small, light products, but for big and heavy products, we're sorry it will be charged 15% Restocking fee? |
| Except For Flooring &Tiles, we only charge over 3 bags. For example, when 7 bags are considered to return or exchange, we will only charge 4 bags restocking fee. |
| Except For Insulation, we only charge over 3 bags. For Example, when 6 bags are considered to return or exchange, we will only charge 3 bags restocking fee. |
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| 4. Why I still not yet receive my refund? |
| Kindly check your receipt at first, if Refund "Approved", means we have refunded to your bank. |
| Some customers need to wait around 3-5 days to get your refund. We're advised by TD Bank, 3-5 days is a common transition between Banks and their Credit departments. |
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| 5.Can I return Tiles by pieces? |
| Tiles are selling by cartons, means only accept Return or Exchange by cartons. |
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| 6. Why all Paint(tinted or non-tinted), liquid, fluid and paste materials are Final Sale? |
| All of them might have a change of frozen, we should be very responsible of all customers. |
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| 7. Any change to return Customized products and Special order? |
| Customized Products and Special orders are following customers' dimension or drawing, and confirmed by customers, factory will not accept any return from us. |
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| 8. How can I get my refund if I did Cash paid? |
| For the purpose of keep you and our staff's safety, The best way is refunding to your credit or Debit card. |
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| 9. How can I set up my account? |
| Contractors and Builders can fill our account application form. After approved, we will send you an activate Email. Enjoy online website service and more discount. |
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| 10. Any chance to waive Cancellation 15% Fee? |
| Basically follow our Store Policy. Special case please send an email to us and describe your question at first. We may waive the cancellation fee if it is within 3 days, Except for customized products and special order. |
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| 11. How long should I wait for Customized Products ? |
| You can get the information from our sales when you place order. |
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