Products FAQ

Return & Exchange  FAQ
1. What is basic requirement of Return or Exchange Process?
     No Receipt No  Refund and Exchange.
     Receipt should be within 30 days
     Mark which Items are you going to Return or Exchange 
     Check---All goods in a clean and good condition .
     Check---Good original package should be a must.
2. Any chance to return or exchange my Shower Door ?
     Basically follow our store policy. Any special please send email and describe your question at first, customer service will response you. 
     15% Restocking fee should be a must.
3. Any chance to waive 15% Restocking fee?
    Mostly we can waive it for small, light products, but for big and heavy products, we're sorry it will be charged 15% Restocking fee?
    Except For Flooring &Tiles, we only charge over 3 bags. For example, when 7 bags are considered to return or exchange, we will only charge 4 bags restocking fee.
    Except For Insulation, we only charge over 3 bags. For Example, when 6 bags are considered to return or exchange, we will only charge 3 bags restocking fee.
4. Why I still not yet receive my refund?
    Kindly check your receipt at first, if Refund "Approved", means we have refunded to your bank.
    Some customers need to wait around 3-5 days to get your refund. We're advised by TD Bank, 3-5 days is a common transition between Banks and their Credit departments.
5.Can I  return Tiles  by pieces?
    Tiles are selling by cartons, means only accept Return or Exchange by cartons.                                                                       
6. Why all Paint(tinted or non-tinted), liquid, fluid and paste materials are Final Sale?
    All of them might have a change of frozen, we should be very responsible of all customers. 
7. Any change to return Customized products and Special order?
   Customized Products and Special orders are following customers' dimension or drawing, and confirmed by customers, factory will not accept any return from us.
8. How can I get my refund if I did Cash paid?
    For the purpose of keep you and our staff's safety, The best way is refunding to your credit or Debit card.
9.  How can I set up my account?
    Contractors and Builders can fill our account application form. After approved, we will send you an activate Email.        Enjoy online website service and more discount. 
10. Any chance to waive Cancellation 15% Fee?
    Basically follow our Store Policy. Special case please send an email to us and describe your question at first. We may waive the cancellation fee if it is within 3 days, Except for customized products and special order. 
11. How long should I wait for Customized Products ?
    You can get the information from our sales when you place order.